Innovation, Thought Leadership & Customer Modeling
Emerging Customer Preferences & Requirements
By showing organizations how to address the new global market, relevant new ways by which customers engage and disengage are identified. The use of blogs and social interaction tools along with an understanding of how to develop systems, customer environments and interactive play, all through customer and market research, helps to enable leadership.
Through bi-annual think sessions with leading advisors, innovators, researchers and authors who are working on the next frontier of customer management, organizations soon discover next generation customer requirements, expectations, systems and applications, and develop leading approaches to managing customer environments and processes. imagine generation next.