Press Kit
Fact Sheet
The Steele Group is a privately held management consultancy specializing in helping companies improve their relationship with customers and stakeholders. Broad practice areas include: strategy, methods, innovation, growth and people.
The Steele Group differentiates their approach by assigning partner level associates to each client project. All partners are recognized as leaders among their professional peers and possess deep discipline knowledge coupled with distinguished executive experience.
The Steele Group supports all commercial sectors; and by assigning senior leaders with proven experience to each engagement, we deliver clients solid counsel in the selection, application and performance improvement of technology based systems, application of quality methodology and measurement, customer satisfaction strategy design, sales and marketing planning and execution.
- Privately held boutique consultancy, founded in 2008, registered in the state of Indiana and headquartered in Indianapolis.
- Deep executive experience in customer management, quality methods and process, technology infrastructure & support.
- Extensive J.D. Power and Associates, ISO 9000, Six Sigma & Malcolm Baldridge National Quality Award knowledge & experience.
- Partners have held international assignments & have national consulting experience; currently serve international client in UK.
- Two university faculty members are partners; one has six sigma green belt, published quality author, and is a certified quality auditor through the American Society for Quality.
- Extensive national and international network of customer process and technology colleagues and professionals.
- Leading client management and contract engagement protocol/process.
- Deploys quality principles internally and desires to become one of American's “Best Place to Work”, small business category.
- Engages leadership and business partners in extensive annual internal planning process and uses local business partners as adjuncts for general counsel, accounting & tax reporting, advertising/public relations, and technology infrastructure and support.
- Member of Greater Indianapolis Chamber of Commerce, Indiana Chamber of Commerce, The Economic Club of Indiana, American Society for Quality, and The Alliance – a forum of Indiana business leaders.
- Strong commitment to community involvement; strong commitment to green issues and is a certified “green business” by the Greater Indianapolis Chamber of Commerce.
- Managing Principal appointed by the US Department of Commerce as Examiner for 2009 Baldrige National Quality Award.
- Managing Principal is Senior Consultant, Call Center Certification Program, J.D. Power and Associates.
Management Team
Contact Information:
For media working under deadline: 317.696.1410 or media@thesteelegroup.us
